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He Said, She Said — Now What do I do? Tips for Effectively Assessing Credibility

Credibility |  External Investigators |  Internal Investigators |  Interviewing
Allison West
1 Hour
Audio and Video
Original Program Date:
Mar 06, 2019
Never expires.


You just completed your last investigation interview. Now comes the hard part: assessing credibility.  Sometimes the facts and credibility of the complainant, subject and witnesses is clear.  But often, the investigator finds it’s a close call as to who is more credible, or finds that both parties and witnesses are credible.  Giving up and saying “inconclusive” is not an option: the investigator must reach a conclusion.  Credibility assessments are imperative in helping the investigator determine which testimony and evidence is more credible.  Come learn from an experienced attorney investigator how to effectively assess credibility using factors such as plausibility, prior record, corroboration, consistency or motive.  In this #MeToo and #TimesUp era, employers must confidently rely on investigation findings that are based on credibility assessments in order to support their employment decisions.

Learn how to make sound findings using various factors to effectively assess the credibility of witnesses and evidence.


Learning Objectives:

1.  Learn about the various factors use by experienced investigators to make credibility determinations.

2. Learn to effectively analyze testimony in order to assess credibility

3. Gain tips on ways to ask insightful and probing questions in order to determine each witnesses’ credibility


Disclaimer: The contents of this webinar and the positions taken are those of the presenter only, may be time sensitive, and are not warranted, endorsed or otherwise recommended by AWI and are not intended to provide legal advice.  




Allison West's Profile

Allison West


Employment Practices Specialists

Allison West, AWI-CH, is an employment attorney and a frequent top-rated speaker at HR, industry and diversity conferences around the country. She is a noted expert on investigations and workplace issues and has appeared on NPR and CBS This Morning discussing workplace harassment issues. For over 20 years, Allison has specialized in conducting investigations for employers of all sizes and industries, delivering and customizing interactive workplace related training, coaching executives and managers who have engaged in misconduct, and serves as an expert witness. Allison is a Charter, Sustaining and former Board Member of the Association of Workplace Investigators (AWI) and has served as junior faculty at the AWI Institute. She was on the ASIS Technical Committee which created international ANSI Standards for investigations in a final publication entitled Managing the Investigative Process – Guidance on Conducting Investigations.  Allison is a member of the State Bar of California and holds a Senior Professional in Human Resources and SHRM-SCP certification.


Office Phone: (650) 557-1400

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