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Up Close, Yet Far Away: Tips for Assessing Credibility and Conducting Effective Video Interviews

Bias |  Credibility |  External Investigators |  Internal Investigators |  Interviewing
Allison West
1 Hour, 12 Minutes
Audio and Video
Original Program Date:
Apr 28, 2020
Never expires.


The coronavirus has changed the way we all do business. The new normal for many investigators is conducting investigation interviews or fact-finding using a video platform. One thing that remains the same is that investigators are continually assessing credibility throughout an investigation. This session discusses the key factors that are used to assess credibility and the challenges that arise during video interviews when making credibility determinations. This session will also highlight key things investigators must do to effectively conduct a video interview. 

By the end of this webinar, participants will be able to: 

  • Highlight the main factors used to assess credibility and how to effectively use them during a video interview 

  • Understand the nuances and challenges in conducting video interviews and what the investigators must do differently  

  • Gain tips for having the proper set up for conducting a video interview and other issues that can arise such as sharing documents and taking notes. 

Disclaimer: The contents of this webinar and the positions taken are those of the presenter only, may be time sensitive, and are not warranted, endorsed or otherwise recommended by AWI and are not intended to provide legal advice.  




Allison West's Profile

Allison West


Employment Practices Specialists

Allison West, AWI-CH, is an employment attorney and a frequent top-rated speaker at HR, industry and diversity conferences around the country. She is a noted expert on investigations and workplace issues and has appeared on NPR and CBS This Morning discussing workplace harassment issues. For over 20 years, Allison has specialized in conducting investigations for employers of all sizes and industries, delivering and customizing interactive workplace related training, coaching executives and managers who have engaged in misconduct, and serves as an expert witness. Allison is a Charter, Sustaining and former Board Member of the Association of Workplace Investigators (AWI) and has served as junior faculty at the AWI Institute. She was on the ASIS Technical Committee which created international ANSI Standards for investigations in a final publication entitled Managing the Investigative Process – Guidance on Conducting Investigations.  Allison is a member of the State Bar of California and holds a Senior Professional in Human Resources and SHRM-SCP certification.


Office Phone: (650) 557-1400

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