Used by mediators, hostage negotiators, journalists, therapists and many other professionals, active listening deepens our understanding of others’ positions. For lawyers it can be used effectively in negotiations, client conversations, and during heated conversations to help you obtain the best result for your client. For workplace investigators it can be used to ensure you are receiving information in the way the party or witness is intending it. This interactive CPD with lawyer and mediator Jennifer Egsgard will explain how active listening impacts both listeners and speakers, why it works, and how to do it. You will have a chance to practice in groups of two or three and will find the skills useful in your professional, as well as personal, relationships.
During this webinar, Eve Fichtner will discuss self-education, interview preparation, and practical interviewing tips to elicit credible information from a child witness, while avoiding leading or tainting the witness testimony. Participants will gain awareness of general development stages and competency of a child witness.
We will discuss the Family and Educational Rights Privacy Act and how it is implicated in investigations; mandated reporting and Lybarger admonitions; and the laws and rules that govern the discipline of certificated employees and what they mean to the investigation report.
