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On Demand

Investigation Conundrums

Credit Available - See Credits tab below.

Internal Investigators |  External Investigators |  Credibility
Tracy Billows |  Ms. Rachel B Ablin
60 minutes
Audio and Video
Original Program Date:
Jan 18, 2024
Never expires.


Session Description:

As an Investigator, we are always preparing for our investigations to ensure accuracy, thoroughness, credibility, and evidence-based conclusions. But every now and then, we forget about some of the curveballs that can get thrown at us – i.e., should you really be investigating this person’s complaint – given you investigated the last two from this individual or recommended discipline last time?  Or, should this investigation be given to a third party investigator, outside your organization, given the nature of the allegations and who they are against?  These and other situations that test our credibility – even when we know we can do a solid investigation – will be discussed. 

Learning Objectives: 

Through attending this session, participants will understand the following topics and be able to apply this knowledge to their investigative practice: 

  • Identify various conundrums investigators face.
  • Develop a decision-making framework for addressing various conundrums/curveballs.
  • How and when to ask for help.
  • How to always maintain credibility.


The contents of this webinar and the positions taken are those of the presenter only, may be time-sensitive, and are not warranted, endorsed or otherwise recommended by AWI and are not intended to provide legal advice. 


HRCI Credits

HR (General) Credits: 1.0



SHRM PDCs: 1.0


California MCLEs: 1.0



Tracy Billows

Tracy is the co-Managing Partner of the Chicago office and past chair of the Chicago office Labor & Employment department, concentrating her practice on representing and counseling employers throughout the country in the entire range of employment law matters. Tracy provides extensive advice and strategic guidance to clients on a wide array of Human Resources topics and issues, including policy development and review, auditing the Human Resources functions, leave and absence management, EEO compliance, reductions in force, employee relations, labor relations, performance management, discipline and discharge and various other areas, with an emphasis on instituting best practices and avoiding litigation. 

Tracy relieves her clients' day-to-day pain points related to performance management, discipline, terminations, and reductions in force, with an emphasis on compliance, business needs, and prevention of litigation. When clients have serious employee complaints, she assists with investigations—either advising in-house counsel and HR or conducting the investigation herself. She regularly trains managers, leaders, executives, HR departments, and legal teams on the full suite of labor and employment topics.

Ms. Rachel B Ablin's Profile

Ms. Rachel B Ablin


Ablin Law, PC

Rachel Ablin is the founder of Ablin Law, PC, a firm that specializes in providing employers with expert, professional and confidential workplace investigation solutions in the areas of harassment, discrimination, policy and employee code of conduct violations and other legal violations. Ms. Ablin has extensive employment law experience working with both employers and employees. Prior to starting Ablin Law, she worked for over 19 years as in-house employment counsel for Walgreens. She is on the Webinar Committee for the Association of Workplace Investigations.