Used by mediators, hostage negotiators, journalists, therapists and many other professionals, active listening deepens our understanding of others’ positions. For lawyers it can be used effectively in negotiations, client conversations, and during heated conversations to help you obtain the best result for your client. For workplace investigators it can be used to ensure you are receiving information in the way the party or witness is intending it. This interactive CPD with lawyer and mediator Jennifer Egsgard will explain how active listening impacts both listeners and speakers, why it works, and how to do it. You will have a chance to practice in groups of two or three and will find the skills useful in your professional, as well as personal, relationships.
