Used by mediators, hostage negotiators, journalists, therapists and many other professionals, active listening deepens our understanding of others’ positions. For lawyers it can be used effectively in negotiations, client conversations, and during heated conversations to help you obtain the best result for your client. For workplace investigators it can be used to ensure you are receiving information in the way the party or witness is intending it. This interactive CPD with lawyer and mediator Jennifer Egsgard will explain how active listening impacts both listeners and speakers, why it works, and how to do it. You will have a chance to practice in groups of two or three and will find the skills useful in your professional, as well as personal, relationships.
This presentation covers the practical skills necessary to conduct impartial investigations involving allegations of employee misconduct, such as harassment, dishonesty, or other egregious misconduct, either by video conference or in person.
This session will cover the legal framework governing municipal employment complaints and investigations, including the complexities of confidentiality in the context of open meetings and open records laws.
We will discuss the Family and Educational Rights Privacy Act and how it is implicated in investigations; mandated reporting and Lybarger admonitions; and the laws and rules that govern the discipline of certificated employees and what they mean to the investigation report.